Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.
We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
What couriers do you use?
Most orders are shipped through USPS or UPS, depending on the product, location, and fulfillment provider.
My order has shipped. Why don’t I see tracking information yet?
Your order may have shipped, but tracking information can sometimes take up to 48 hours to update in the carrier’s system. If your order has a tracking number but the tracking has not updated yet, please allow a little extra time. If you are still concerned, feel free to contact us and we will be happy to look into it.
Why haven’t I received my order confirmation?
In most cases, this happens because the email address was entered incorrectly at checkout or the confirmation email went to a spam or junk folder. Please check your spam folder first. If you still cannot find your confirmation email, contact us and we will be happy to help.
What if I typed the wrong email address?
Please contact us as soon as possible so we can update the email address on your order. We may be able to update your email address, name, or shipping address before your order is processed. However, once an order has entered production or shipped, we may not be able to make changes.
Will my items be sent in one package?
Not always. Some items may ship separately because they require different packaging, production times, or fulfillment locations. For example, items such as canvas prints, pillows, apparel, journals, or other made-to-order products may be shipped in separate packages. If you order multiple items, you may receive one item before the others.
How long does it take to ship after I place my order?
Most orders take approximately 2–5 business days to be fulfilled before shipping. Estimated delivery time is based on: Fulfillment time + shipping time = estimated delivery time Please note that fulfillment and shipping times may vary depending on the product, carrier, order volume, holidays, or other delays outside of our control.
Where are my products shipping from?
Our products are fulfilled through trusted production and shipping partners. The fulfillment location may vary depending on the product ordered and the delivery address. This helps us produce and ship items as efficiently as possible.
Do you ship internationally?
At this time, Blue Rose Studio only ships within the United States. We do not currently offer international shipping.
Have a different question?
We are happy to help. Please reach out to us at: CustomerService@thebluerosestudio.com